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Avis - Hertz Réunion
4.73
Based on 1021 reviews.
Romain Guilloteau
Très bonne expérience du début à la fin. Excellent accueil au comptoir, avec une petite bouteille d’eau appréciable à notre arrivée. La remise des clés a été rapide et efficace. L’application permet de compléter l’état des lieux si besoin. Le véhicule était très récent, parfaitement propre et en excellent état. Nous avions également besoin d’un siège bébé qui était lui aussi de très bonne qualité avec fixations Isofix Le retour s’est également fait très rapidement. Service fluide et professionnel, je recommande sans hésiter.
yves beaumont
Merci à Monique pour sa gentillesse et son professionnalisme.
Delphine Rodriguez
Tout s'est très bien passé. Merci Monique pour son professionalisme et sa gentillesse
Anne-Sophie Naville
Merci Monique pour la location de voiture, c'était très rapide, sérieux.
What types of vehicles do you offer for rental ?
We offer a wide range of rental vehicles to meet our customers' needs. Our options include economy cars, sedans, SUVs, premium vehicles, minibuses.
What are your short-term and long-term leasing options ?
We offer flexible short-term and long-term rental options. Whether you need a car for a day, a week or several months, we have offers to suit your needs.
What are the rental rates for different vehicle categories ?
Rental rates vary according to the vehicle category chosen, the rental period and the time of year. We offer competitive rates so that our customers can find the option that suits their budget.
What fees are included in the rental rate, and are there any additional charges ?
Our rental rates generally include basic insurance and regular vehicle maintenance. However, there may be additional charges for options such as additional insurance, special equipment or delivery and recovery services.
Can you tell me about your insurance policies for rental vehicles ?
We offer various insurance options for our rental vehicles, ranging from basic to comprehensive coverage. Specific details of the insurance available will be provided at the time of booking.
What are the age and driving license requirements for renting a vehicle?
To rent a vehicle, you must generally be at least 21 years old and hold a valid driving license. Conditions may vary according to vehicle category.
Is it possible to add an extra driver to the rental contract, and are there any associated costs ?
Yes, you can often add an extra driver for an additional fee. This must be declared at the time of booking.
What are the conditions for returning the vehicle in terms of fuel and general condition ?
At the time of return, please ensure that the fuel tank is filled to the agreed level and that the vehicle is in acceptable condition, in accordance with our return policies.
Do you offer additional equipment such as child seats, gps, bike racks, etc. ?
Yes, we offer a range of additional equipment such as child seats, GPS and other accessories at extra cost.
How do you deal with emergencies or breakdowns during the rental period ?
In the event of an emergency or breakdown, we have a 24-hour roadside assistance service available to help you. Details will be provided when you pick up your vehicle.
What payment options are accepted for rentals ?
We generally accept various payment options, including major credit cards, and dematerialised holiday vouchers (ANCV Connect)
What happens in the event of an accident or damage to the rented vehicle ?
In the event of an accident, follow the appropriate safety procedures and contact our service department immediately. We'll guide you through the steps to take in the event of vehicle damage or accidents.
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